Shipping policy

At Lullapet, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing your order.

Order Processing Time

All orders are processed as soon as possible during the following business days of the week upon payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Destinations

We currently ship to the United States and select international destinations.

Shipping Times (USA)

Our products are fulfilled through our trusted global logistics partner and shipped directly from our fulfillment center. Estimated delivery times to the United States are as follows:

Please note: Shipping times are estimates and may vary due to customs clearance, carrier delays, or peak seasons (holidays, etc.). We are not responsible for delays caused by customs or shipping carriers.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order at any time via the carrier's website or by visiting our website.

Customs & Import Duties

International orders (outside the USA) may be subject to customs fees, import duties, and taxes imposed by your country. These charges are the responsibility of the customer. Lullapet is not responsible for any additional fees incurred during international shipping.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@lullapetstore.com within 7 days of the expected delivery date. We will work with our fulfillment partner to resolve the issue as quickly as possible.